Once your order is placed we cannot cancel it for any reason.
PLEASE NOTE: ALL SALES ARE FINAL. We cannot issue refunds, exchanges, etc. Please double check that you have everything in your cart. Warranties are not expressed or implied.
We cannot combine orders from this site with any other website. Invoices must be paid within 24 hours or we will assume you have passed on the item.
Damages must be reported to us within 24 hours of the packaging being marked as delivered from the tracking on the USPS or UPS website. If it is past the 24 hours of the package being delivered you will have to submit the claim with the carrier and we will not be able to refund or replace any of the items. We will reship whatever is damaged if there are extra or we will send a refund if it is within 24 hours of it being delivered, but only as long as pictures are given to prove damage and you keep the box and product so the shipping company is able to pick it up so they can process the claim. Without the photos and package we cannot validate damage and cannot get a refund for your items being damaged. In those cases you will need to submit a claim to the shipping company to receive a refund. Email photos and name or order number to firstname.lastname@example.org.
Orders typically are shipped in up to 10 business days. Handmade items may take up to three weeks. On occasion there are delays from shipping companies and weather that are out of our control. Please feel free to email us anytime for a shipping update, we always do our best to fill orders as soon as possible. Email email@example.com
***LOCAL PICK UPS***
Your order may still take up to 10 business days to be ready. You will receive an email when the order is available for pick up. Contact firstname.lastname@example.org with any questions.
***SALE SHIPPING INFORMATION***
If you placed an order during a sale, shipping times are different. Check any images or sale information to find out what shipping times are for that particular sale.